• Basic support for FREE

We provide free support for your basic questions - "How can I generate a new order? What does this option do? Why is my new invoice not showing up?" through a ticket-based support system.

This will help you get your day to day questions regarding usage of the business applications answered without having to subscribe for expensive support, that you wouldn't really use.

• Master data setup assistance

This service is aimed at assisting you in setting up your Master data for the business application and also in importing data that is currently available in a structured format.

Detailed setup of the master data will simplify everyday use. For example, in an ERP system, loading in complete details about a supplier (contact details, price lists, sales representatives, payment terms, delivery model, volume discount, ...) and products (pricing, costing, attributes, units of measure, substitutes, ...) would greatly simplify everyday operations such as generating a purchase order or an invoice.

This assistance will be provided through a live chat session.

• Module walkthroughs

With module walkthroughs, we help you understand the functionality of a module in the application. This will enable you to quickly become productive with the application.

For example, in a CRM system, we can provide a walkthrough of the Marketing management feature. We will describe the steps in managing information about marketing campaigns and generation of leads from the campaign.

This assistance will be provided through a live chat session.

• Roles based security configuration assistance

The criticality of business data makes security an area of prime importance. All business applications hosted by us provide role based security, that you can configure based on your needs.

We can assist you in configuring roles for your users. Each role will have a set of rules defining the level of access they have over the business data, there by providing role based access to the data for your users.

For example, in a CRM system, we can create different roles for sales and sales personnel as - sales persons do not have access to support tickets and support persons do not have access to sales oppurtunities, but both have access to information on current client accounts.

This assistance will be provided through a live chat session.

• Downloadable database backups

We can provide downloadable backups of your database as per your schedule. This backup may be used as an offsite backup if you require your data to be maintained in multiple locations.

This backup can be used for a recovery or recreation, if needed. You may also use this backup for data mining or any other operation on the data at your location, since the data format is open.

• Other support and services

You may also use the free ticket-based support system for any basic issues. We can also provide advanced support and customizations for the applications.